 
Ordering
 Apple
Mac Users, using Safari Browser.
It has come to our attention that some Apple Mac users using
the Safari browser have had difficulty in entering their details
into the fields on our customer order form. If you experience
any problems completing these fields, may we suggest, if possible,
you change your browser setting to Firefox or
Explorer. Or alternatively call us on 01625
263 124 and we will do our best to help. Sincere
apologies for any inconvenience you may have been caused.
Before ordering please read our Terms and Conditions click
here.
Ordering and Payment.
You may place your order using any
of the methods below:
Online.
Using our online shopping facility, you can add items to your
basket and pay using most credit and debit cards via PayPal.
Paypal is an established online merchant service and uses
a secure payment method that ensures your card details and
personal information are safe during the transaction.
By Post.
You can order goods via post completing the printable order
form and pay by either cheque or postal order. Download the
form by clicking on the link below and print it out.
Simply use the product codes, descriptions and prices from
this site, complete the form and post it to us along with
your payment.
Order
Form.
(this form is in PDF format)
By Telephone
Please call us on 01625 263 124 anytime between the hours
of 9am and 5.00pm. Monday to Friday. We will despatch your
order as soon as soon as we receive your payment.
Delivery Charges
Standard UK postage and packing delivery is £3.75.
Delivery
Air de Provence will aim to deliver any item in stock within
7 working days of accepting your order, unless otherwise stated
on this web site. If payment has been made by cheque, we wait
for clearence before despatch. Delivery dates are not guaranteed,
unless we have stated otherwise in writing, although we shall
make every reasonable effort to achieve this.
Our normal delivery service is by Royal Mail, Parcel Force
or various other carrier companies such as UPS for larger orders. If you
are not home during the day, we suggest you provide us with
a work or other address if it is more convenient. This will
assist us in ensuring a timely delivery. IMPORTANT.
If you are not at home when your order is delivered, the carrier
will leave a card. Please follow the instructions on this
card carefully to ensure delivery, otherwise your parcel will
automatically be returned to us if you do not respond to the
carriers calling card.
If the parcel does not arrive when you expect it, please
do not hesitate to telephone us on: 01625 263 124 between
the hours of 9am - 5.00 pm, Monday-Friday, excluding all English
Bank Holidays.
All delivery charges and times relate to UK mainland addresses.
Overseas Deliveries
We are very sorry, but we can no longer provide overseas delivery.
May we apologise for any inconvenience caused.
Issue 18- 04/06/2010
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