HAPPY TO HELP

Frequently Asked Questions

Call or WhatsApp +44 (0) 1423 803080 Live Chat from the bottom of your screen, or email bonjour@frenchsoaps.co.uk if we haven't answered your questions below.

Getting started

No, we don't. At the moment we are unable to welcome customers to our warehouse either. Please contact us if you would like more information on specific products.

We do work closely with interior, set and commercial designers. Please contact us to discuss your requirements. 

Please email us with your contact details, and include the products you are interested in along with the name, status, location and any other information about your business that is relevant.  We are happy to support small businesses with low MOQs and flexible buying.

Shipping & Returns

Free Priority delivery on orders over £50 UK 

You choose from Royal Mail Tracked 24hr or DHL next working day.

Order by 3pm for Royal Mail, 1pm for DHL

Priority delivery on orders under £50 UK - £4.95

Standard delivery on orders under £24.99 UK - £3.95
with Royal Mail Tracked 48hr (3-5 working days)

Delivery dates are not guaranteed and subject to the Royal Mail who state to allow 5 working days for delivery. 

SATURDAY DELIVERY

For Saturday delivery please order by 3pm Friday and select Priority Delivery with Royal Mail 24hr.

 

We have many international customers who, for now, use Shop&Ship by Aramex as a platform to facilitate their delivery. https://www.shopandship.com/en/

If for any reason you would like to return any items from your order our address is:

Frenchsoaps, Claro Court Business Park, Claro Road, Harrogate, HG1 4BA

Return costs are at your own expense and should arrive back with us within 28days of your order. We recommend you hold on to proof of postage. 
Once we have received your return and it has been checked by our team your items will be refunded and receive a notification of this. We are unable to refund products that have been opened or used. 

If your items arrive to you damaged then please contact us to arrange a free return.

No. We have already done that. We are based in Harrogate, North Yorkshire and all our goods are shipped from the UK. There are no hidden costs when shopping with us.

Products & Ingredients

Yes, most of our products are vegan. look for the badge in the Provencne section.
Non Vegan Products contain Donkey or Goat's Milk and this is clearly stated in their title.

Some of our soaps are formulated with certified Responsibly Sourced Palm Oil. This is a good thing.
If you are concerned by this then please read more here.

Palm Free soaps are clearly indicated with a symbol in the Provenence section.

Your doctor is correct that Traditional Savon de Marseille is a superb option for Dermatitis, totally the most natural soap you can buy with soothing and healing properties.


Avoid fragrances soaps unless you have undergone allergy patch testing to identify specific allergens.

Contact us if you would like further help.

Yes. We have many products that are ideal for sensitive skin including our home cleaning & laundry products which are specifically formulated to be hypoallergenic.

Avoid products containing Essential Oils.
Contact us for more specific help in finding suitable products for your requirements.

Still have questions? Drop us a line and get in touch.
bonjour@frenchsoaps.co.uk.