Delivery and Postage charges
We take great care in packing your order. Your fragrant products are carefully wrapped in coloured tissue paper; we aim to give you a smile when you receive your order!
Christmas posting and last delivery dates
Last date for Christmas orders to arrive in most UK destinations (some Highland and Island areas will take longer) for standard delivery is 19 December. For Next Day Delivery last date is Wed 20 December (some Highland and Island areas are excluded - sorry about this).
Our warehouse facility is closed from Friday December 23 December to Wednesday 4th January 2017. Orders placed during this time will be charged for but not despatched until after Thursday 5th January 2017.
Free Standard UK delivery on orders over £45
For a limited time we are offering FREE delivery on all orders over £45 (for UK standard delivery). If your order is over £45 you will automatically be offered free shipping at the checkout page.
Standard UK postage and packing is £3.95
Frenchsoaps.co.uk will aim to deliver any item in stock within 10 working days of accepting your order, unless otherwise stated on this web site. If payment has been made by cheque, we wait for clearance before despatch. Delivery dates are not guaranteed, unless we have stated otherwise in writing, although we shall make every reasonable effort to achieve this. Our normal delivery service is with Yodel. We use DHL couriers for overseas orders. If you are not home during the day, we suggest you provide us with a work or other address if it is more convenient. This will assist us in ensuring a timely delivery.
Next Day Delivery (UK) is £6.95 for Mon - Fri delivery
Sorry this service has been suspended over the Christmas and New Year holiday period. It will resume in the new year.
We now have a weekday next day delivery service for £6.95. Your order needs to be received by us before midday the day before for Next Day delivery on Tuesday to Friday. This service is a week day service, this means that:
- Orders placed on Monday - Thursday (before midday) will be delivered the next day.
- Orders placed on Friday (before midday) will be delivered on Monday.
- Orders placed on Saturday or Sunday will be delivered on Tuesday.
We use Yodel for this service. Please note that this service is NOT available on Bank Holidays.
IMPORTANT. If you are not at home when your order is delivered, the carrier will leave a card. Please follow the instructions on this card carefully to ensure delivery, otherwise your parcel will automatically be returned to us if you do not respond to the carriers calling card. If the parcel does not arrive when you expect it, please do not hesitate to contact us via the contact page or email us directly or telephone us on: 07771608220 between the hours of 9am - 5.00 pm, Monday - Friday, excluding all English Bank Holidays. All delivery charges and times relate to UK mainland addresses.
Overseas Deliveries - set at £20 but may be less if your order is small - we will always refund the difference so please contact us !
Please call or email to discuss as we can deliver non alcohol based products (see below) to most overseas countries. The overseas shipping rate is automatically set at £20. For small parcels where the cost for overseas shipping is significantly less than £20 we will refund a variable amount to you dependant on costs of posting at the time. Please contact us for more information, we will do our very best to get your order to you in the most cost effective way, and its always nice to get a refund! We are sorry that we can't be more accurate at the checkout point for you - this is because the weight of your order has a big impact on price. Usually if you order weighs less than 1 kg then we can refund you approx £8 - but this will vary on actual weight and destination. WE ALWAYS REFUND if there is a difference so please don't worry.
We use DHL for most overseas shipping, we occassionally use Royal Mail.
Specific custom requirements for your chosen country will be the customers responsibility.
We cannot normally ship overseas any product that contains alcohol (such as diffusers, fragrances, pillow perfumes, home perfumes etc). We can through special arrangement arrange for such products to be shipped through specialist couriers this will be arranged on a bespoke basis for you.
If you need to return anything to us please note our new warehouse address:
Frenchsoaps, Unit 5, Prospect Park, Limewood Approach, Seacroft, Leeds, West Yorkshire, LS14 1NG