|
Service |
Courier / Time |
Cost |
|
Free Priority Delivery Or Order by 1pm Mon-Fri |
DHL (Mon-Fri)
|
|
|
Standard Delivery |
Royal Mail Tracked 48hr (2-5 days) |
£3.95 |
|
Next Day Delivery |
Royal Mail Tracked 24hr (next day including Sunday*) |
£4.95 |
|
Next Working Day Delivery |
DHL (Mon-Fri) |
£4.95 |
|
Click & Collect
|
Within 15mins during working hours
|
Free |
|
Local Delivery HG1, HG2, YO26 8, YO26 9 |
Thursday |
Free with £15 spend |
Shipments to Highland and Islands may take an extra day.
*Royal Mail deliver "Tracked 24hr" parcels on a Sunday in most areas. Please refer to your local delivery office for clarification.
All our parcels are sent using a tracked service to minimise issues but delivery delays beyond our control do occasional happen.
Please contact us if there is a significant delay or problem with your delivery. T. 01423 803080 E. bonjour@frenchsoaps.co.uk
International Orders
We have many international customers who, for now, use Shop&Ship by Aramex as a platform to facilitate their delivery. https://www.shopandship.com/en/
___________________________________________
Returns
If for any reason you would like to return any items from your order our address is:
French Soaps, Unit 14 Ousegill Business Park, Carr Side Road, Great Ouseburn, North Yorkshire, YO26 9AE
Return costs are at your own expense and should arrive back with us within 28days of your order. We recommend you hold on to proof of postage.
Once we have received your return and it has been checked by our team your items will be refunded and receive a notification of this. We are unable to refund products that have been opened or used.
If your items arrive to you damaged then please contact us to arrange a free return.