Delivery & Retunrs

Free Priority delivery on orders over £50 UK
(Excludes Highlands, Islands and NI)
All orders placed by 2pm Monday-Friday will be dispatched the same day.
This is a next working day delivery service. Once DHL have collected your parcel you will be able to amend your delivery details directly through their app.

Priority delivery on orders under £50 UK - £4.95
(Excludes Highlands, Islands and NI)

All orders placed by 2pm Monday-Friday will be dispatched the same day.
For orders of £49.99 or less after any promotional discount delivery is charged ate £4.95.

This is a next working day delivery service through DHL. Once DHL have collected your parcel you will be able to amend your delivery details directly through their app.

Standard delivery on orders under £24.99 UK - £3.95

All orders placed by 2pm Monday-Friday will be dispatched the same day.
Frenchsoaps.co.uk will dispatch all items in stock using Royal Mail 48 hour or Parcel Force 48 Hour services. Both of these are tracked deliveries and your tracking number will be included in your dispatch email and are charged at £3.95.

Delivery dates are not guaranteed on these services and are subject to the service providers. Please allow 5 working days for delivery. 

If you are concerned about your order or fear it is lost then please contact us so we can investigate. If you would prefer a fully tracked quick delivery please select our DHL priority option at the checkout. (Mainland UK)

Saturday Delivery - £12.95

For Saturday delivery please order by 2pm Friday and select this option at the checkout. Delivery is charged at £12.95 and available for mainland UK excluding Highlands, Island and NI. This is a DHL service and amends can be made through their app once they have collected your order. 

 

Ireland, Channel Islands, UK Highlands and Isle of Man Standard Delivery £6.95

We aim to dispatch all orders placed before 2pm Monday to Friday on the same day. We use Royal Mail 48hour or Parcelforce 48hour services although these can take up to 10days to arrive - sorry, we aren't able to influence this.

International orders -  We have temporarily halted deliveries to other countries whilst we review the options available to give you the best possible service in the most timely and cost effective way.

Returns

If for any reason you would like to return any items from your order our address is:

Frenchsoaps, Unit 33, Claro Court Business Park, Claro Road, Harrogate, HG1 4BA

Return costs are at your own expense and should arrive back with us within 28days of your order. We recommend you hold on to proof of postage. 
Once we have received your return and it has been checked by our team your items will be refunded and receive a notification of this. We are unable to refund products that have been opened or used. 

If your items arrive to you damaged then please contact us to arrange a free return.