Delivery and Postage charges

WE HAVE MOVED WAREHOUSE and our service should be back to normal. We have also changed couriers and are using DPD. You will receive an email/text from us when your order has been despatched from the warehouse (usually a Tuesday or a Friday) and then you will recieve an email/text from DPD updating you on your delivery schedule. 

We have changed picking, packing and despatching systems so please bear with us over the next few months (however we are very pleased with progress!!).

Free Standard UK delivery on orders over £45 

For a limited time we are offering FREE delivery on all orders over £45 (for UK standard delivery). If your order is over £45 you will automatically be offered free shipping at the checkout page. 

Standard UK postage and packing is £3.95

Frenchsoaps.co.uk will aim to deliver any item in stock within 10 working days of accepting your order, unless otherwise stated on this web site. If payment has been made by cheque, we wait for clearance before despatch. Delivery dates are not guaranteed, unless we have stated otherwise in writing, although we shall make every reasonable effort to achieve this. Our normal delivery service is with DPD. We use DHL couriers for very heavy orders or overseas orders. If you are not home during the day, we suggest you provide us with a work or other address if it is more convenient. This will assist us in ensuring a timely delivery.

Next Day Delivery (UK) unfortunately not available at the moment

Due to unforeseen problems we have had to suspend our Next Day Delivery service for a while. We hope to have it back on soon. We apologise for any inconvenience caused by this. 

European Deliveries - set at £20 but may be less if your order is small. We will always refund the difference so please contact us !

Please call  or email to discuss as we can deliver non alcohol based products (see below) to most European countries. The European shipping rate is automatically set at £20. For small parcels where the cost for overseas shipping is significantly less than £20 we will refund the difference to you dependant on costs of posting at the time. Please contact us for more information, we will do our very best to get your order to you in the most cost effective way and its always nice to get a refund! We are sorry that we can't be more accurate at the checkout point for you - this is because the weight of your order has a big impact on price. Usually if your order weighs less than 1 kg then we can refund you approx £8 - but this will vary on actual weight and destination. WE ALWAYS REFUND if there is a difference so please don't worry. 

We use DHL for most overseas shipping, we occassionally use Royal Mail.

Specific custom requirements for your chosen country will be the customers responsibility.

We cannot normally ship overseas any product that contains alcohol (such as diffusers, fragrances, pillow perfumes, home perfumes etc). We can through special arrangement arrange for such products to be shipped through specialist couriers this will be arranged on a bespoke basis for you but please note this can be expensive.

 

North America, Australia and New Zealand Deliveries - set at £40 but may be less if your order is small. We will always refund the difference so please contact us !

 

We have had to increase the set rate for North America, Australia and New Zealand to £40 as we have found that with orders of lots of products this is a more realistic price. As above with European orders we can deliver non alcohol based products (see below) and the shipping rate is automatically set at £40. For small parcels where the cost for overseas shipping is significantly less than £40 we will refund the difference to you dependant on costs of posting at the time. Please contact us for more information, we will do our very best to get your order to you in the most cost effective way and its always nice to get a refund! We are sorry that we can't be more accurate at the checkout point for you - this is because the weight of your order has a big impact on price. Usually if your order weighs less than 1 kg then you will receive some refund - but this will vary on actual weight and destination. WE ALWAYS REFUND if there is a difference so please don't worry. 

We use DHL for most overseas shipping, we occassionally use Royal Mail.

 

Other countries

We have found that it is increasingly expensive to send orders to the Middle East, Asia and China and it is virtually impossible for us to estimate the shipping fee on our website ordering process. If you would like to place an order with us for a destination that is not currently available on our website please email us and we will be able to get a shipping quote for you.  

Returns address

If you need to return anything to us please note our NEW warehouse address (as of 19 June 2018)

Frenchsoaps, Unit 3, Springwell Point, Springwell Road, Leeds, LS12 1AF

 

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